Feedback and Complaints Form

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Use Of This Form

Thank you for providing your feedback or complaint on our services

Sometimes we don't get it right, and we want to know this. We want residents to feel comfortable in raising a complaint or comment on our services.

What is a complaint?

A complaint is an expression of dissatisfaction that requires a response, about the standards of service, action or lack of action by the Council, its staff or a contractor or other organisation working on the Council's behalf affecting an individual resident/customer or group of residents/ customers.

What is feedback?

There's a lot that the Council is doing well, and like any organisation we enjoy receiving credit where credit's due. If you want to praise a team, a member of staff or a service, you can use this form to do so.

What we will do with your information:

We will only use the contact details provided to contact you by letter, telephone, text messages, or email for matters related to your feedback/complaint.

We will not send you emails about other Council Services without your permission or share this information with any other organisations unless required to do so in order to respond to your feedback/complaint or as permitted by law.

We will also use your information for analysis purposes in order to improve our services. This will be anonymised prior to any disclosure, e.g. under the Freedom of Information Act regarding feedback/complaint volumes.

If you would like further information please read our Data Protection and Confidentiality Policy.

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